Help – FAQS

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Please see the FAQ and if you do not find the answer, contact us.

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IMPORTANT:

Upon arrival in the Dominican Republic before clearing immigrations you will be required to purchase your tourist card. You can purchase this card before your trip online at www.dgii.gov.do and save up to one hour standing in line at the airport.

Airport

How to find prestige at the airport?

Upon arrival to Punta Cana International airport: If you have pre-paid the tourist card, look for the immigration express line on the right. If you have not pre-paid the Tourist Card, look for the line to purchase (Cost US$10.00 p/p, only USD cash is accepted) and continue through immigration and present the immigration agent with your tourist card and passport.

There are 2 Terminals A & B and we have flights arriving thru both terminals.

  1. If arriving thru TERMINAL A– there are two EXITS (A & B). We suggest you to take EXIT A located on your LEFT passing through the Tours Operators counters into the arrival hall. Please note that the LEFT exit (mark as A) is mainly used for individual and mass travelers. Prestige staff holding a sign with your name on it and the Prestige Logo will be waiting for you outside the exit.
  2. If arriving thru TERMINAL B– please look for Prestige staff that will be waiting for you there with a sign with your name on it with the Prestige logo.

After claiming luggage and clearing customs, please keep walking to the outside of the airport building and disregard all the people trying to sell transportation. PRESTIGE STAFF will welcome you outside with a sign with your name on it and a big smile!

If for any reason you cannot locate Prestige staff or for any other problems please call Fanny at 1-809-543-3550 or Carmen at 1-809- 796-5565.

Upon arrival at the Santo Domingo airport, before clearing immigrations, you will be required to purchase your tourist card. You can purchase this card before your trip online at https://www.dgii.gov.do/Tturistaweb/ and save up to one hour standing in line at the airport. (One per person [adults and children]).

After clearing immigrations and claiming luggage follow the signs corresponding to the exit, there will be a gateway for all visitors and locals leading to the outside, you will find a large number of people awaiting customers at the bottom of the ramp. Look for your Prestige driver who will be holding a sign with your name on it with the Prestige logo. Don’t be confused by all the other taxi and transfer companies.

If you cannot locate your driver or for any other problems please call Fanny at 809-543-3550 or Carmen at 809-796-5565.

Upon arrival at the La Romana Airport before clearing immigrations you will be required to purchase your tourist card. You can purchase this card before your trip online at https://www.dgii.gov.do/Tturistaweb/ and save up to one hour standing in line at the airport. (One per person [adults and children]).

After clearing immigrations and following the signs corresponding to the exit, there will be a gateway for all visitors and locals leading to the outside, you will find a large number of people awaiting customers at the bottom of the ramp. Look for your Prestige driver who will be holding a sign with your name on it with the Prestige logo.

Don’t be confused by all the other taxi and transfer companies. If you cannot locate your driver or for any other problems please call Fanny at 809-543-3550 or Carmen at 809-796-5565.

What happens if my flight is delayed or arrives earlier?

We monitor your actual arrival time, so don’t worry if you will arrive earlier or with delay, we will be waiting for you no matter how long your delay is.

We calculate the time you need to go through customs and luggage claim after your landing and estimate this time to be between 15 min and 1 hour.

If you will not be through customs and luggage claim within 90 minutes after your plane landed, please give us a call at (1) 809-796-5565 or (1) 809-796-5562.

What should I do if I can’t find you at the airport?

This is something that rarely happens (to not say ever). But in this case, don’t panic. The driver must be around, or in exceptional circumstances he must be trapped in traffic. But, again, this almost never happens, since we have vehicles at the airport for these kinds of circumstances. Anyways, give us a call and we’ll inform you right away. Please contact us to the follow number: Carmen 809-796-5565, Fanny 809-543-3550 or 809-796-5562.

Before your booking

Will my vehicle be shared or is it private?

All reservations are for private transfers and your party will be the vehicle’s only passengers. This means no queues, no waiting for other passengers to arrive and no additional stops.

I am traveling to an airport in which you offer service, but I do not see an option for my final destination.

prestige-limousine-service.com has thousands of drop-off locations and is constantly adding more. However, if you are unable to locate yours within our booking system, contact us and tell us about your travel needs. We are nearly always able to provide service to your destination and can generally supply you with a quote within 1 working day.

 

Extra fees for credit card payments?

No, we never charge any additional fees for online credit card payments. The price you see is the price you pay.

Is it safe to enter my credit card details?

Yes. We have secure domain SSL. Your credit card details are not entered until the final step of the booking process at which point you will be redirected to the bank’s secure server and payment page. prestige-limousine-service.com never sees your credit card details nor are they stored in our system.

What about personal data entered onto the site?

We use 128 bit SSL encryption throughout the booking process and anytime you are requested to enter personal information. This ensures that the information entered is only shared between prestige-limousine-service.com and yourself and at no time can be accessed by a 3rd party. For more information, please see our Privacy Policy.

How much luggage is my group permitted?

In each vehicle option,  during your reservation, you can see the maximum luggage allowed.

Please ensure that you book a large enough vehicle to accommodate your group and luggage. If a large enough vehicle is not reserved you may be required to pay the cost of a second vehicle upon arrival.

 

I am bringing extra luggage, sports equipment or irregularly sized items.

During step 3 of the booking process you will have the opportunity to indicate and arrange for any extra requirements your party may have. If you have special requirements not currently covered in our Extra Options page, please, contact us about your Extras Request. We can generally respond to your request within 1 working day.

Traveling with children?

The majority of our vehicles are adapted for child seats and during step 3 of the booking process you will be given the opportunity to add child seats. prestige-limousine-service.com takes the safety of all its passengers and especially that of children very seriously.

My group will be traveling with a baby. Can you accommodate?

Yes, we can accommodate space for folding strollers. Children and infants count as 1 passenger when calculating vehicle size and are also permitted 1 piece of luggage (or folding stroller) plus a handbag.
With this in mind, if your luggage requirements exceed the limitations described in our luggage policy , please add the necessary Extras in Step 3 of the booking process or reserve a larger vehicle.

What if someone in my group is traveling with a wheelchair?

There is no additional cost for traveling with folding wheelchairs. Please ensure that you indicate in step 3 of the booking process if someone in your group is traveling with a folding wheelchair.

If someone in your party is traveling with a battery operated wheelchair or mobility scooter, please contact us and tell us about Extras Request. We can generally respond to your request within 1 working day.

 

Do the drivers speak English?

Yes, all of the drivers speak some English, some better than others.

Do your Vehicles have Wi-Fi?

Yes, and it is FREE! :-)

Do you provide transportation for large groups?

Large groups. YES, we can handle any size group. You can tell us about your trip by application form for this service or proposal.

What are the payment options you have available?

You can pay online via PayPal (the best and easiest option), or you can pay by Credit Car. In the event you prefer to pay cash we still need a Credit Card for deposit at time of reservation to guarantee service. On your arrival you can pay driver total amount and the hold will be removed from card. Please specify in ̈Notes ̈ when making reservation your intentions to pay cash upon arrival.

Traveling with Pets?

If traveling with pets, please contact us about your Extras Request. We can generally respond to your request within 1 working day.

Will I be dropped-off and picked up directly from my hotel or private address?

Yes. All our private transfers will deliver your group straight to your hotel or private address and will conveniently collect you from the same point for your return journey.

 

Can our group make an additional stop to collect keys to our apartment or villa?

Yes. We permit brief stops (5 minutes max) for key collection only. Keys can only be collected in the same town or resort as the group’s final destination. To request this service, it must be noted in the message field of the last step of the booking process, requesting extra stop and entering the full address of the place where you have to make the stop. This service is subject to our prior confirmation.

Last minute booking?

Prestige-limousine-service.com accepts all online bookings up until 24 hours before your planned transfer. If you need a transfer within  24 hours, please give us a call or WhatsApp us at (1) 809-796-5565 or (1) 809-796-5562 and we will check our availability and do our best to provide the service. Until you get a confirmation email  or WhatsApp from us you are not booked!!

I no longer need a transfer. Can I cancel my booking?

Yes you can cancel up to 12 hours before scheduled pick/up and receive a full credit to be used for future transfers which is valid for up to 12 months . Cancellations within 12 hrs receive no credit.

 

Time and date for the service may be changed, but will depend on vehicle availability and a USD$ 25 re-booking charge will be applied.

 

Terms and Conditions.

Before your trip

Do I receive a confirmation email once I book?

Yes. You should receive a confirmation email within 24 hours. If you don’t see your confirmation email, be sure to check your junk/spam folder. If you don’t receive a confirmation email within 24 hours, please contact us by email at info@prestige-limousine-service.com.

Where will I meet you at my hotel the day of my departure?

The driver will be at the lobby holding a PRESTIGE sign with your name on it, and in most cases you will see the vehicle with the PRESTIGE tag on it.

What time will you pick me up the day of my departure?

When you make the reservation put the flight info and actual time of your flight and we will calculate what time we need to pick you up at resort etc. with arrival at airport a minimum of two hours in advance of your flights departure. This will be on your confirmation. PLEASE PRINT OUT CONFIRMATION it will have info you need in the event of any problems.

I will need a company invoice. Can you provide me with one after purchase?

Yes. Please contact us and we can provide you with an EU VAT invoice.

 

Last minute booking?

Prestige-limousine-service.com accepts all online bookings up until 24 hours before your planned transfer. If you need a transfer within  24 hours, please give us a call or WhatsApp us at (1) 809-796-5565 or (1) 809-796-5562 and we will check our availability and do our best to provide the service. Until you get a confirmation email  or WhatsApp from us you are not booked!!

What do I need to bring?

You will need to bring a printed copy of your emailed Booking Voucher with you to present to the driver upon arrival. Drivers will need to keep a copy of your Booking Voucher for their records. Also, don’t forget all your other travel essentials such as a passport, mobile phone, travel adaptors and plane tickets.

What if I can’t find my driver?

In the rare case that you cannot locate your driver, please give us a call at (1) 809-796-5565 or (1) 809-796-5562 and our Customer Service team will immediately assist you. Keep in mind that we do not consider drivers to be late until 10 minutes after the scheduled pick-up time to account for any unforeseen traffic or minor delays.

Where will the driver meet my party? Where is the meeting point?
  • From the airport
    Specific details for where to meet your driver are provided on your Booking Voucher. In most cases, the driver will be waiting in the arrivals hall, after your party has collected their luggage and cleared customs. He/She will be holding a sign with the Lead Passenger name provided to us at the time of booking.

  • To the airport
    If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time. In other cases, please provide us with an address and specific details (plaza, square, landmark, etc.) of where you would like your group to be collected during the booking process.
How long will the driver wait for my party at the established meeting point?

Your driver will be monitoring your flight arrival time and will wait up until 1 hour after your flight has landed. If a member of your party gets held up at baggage claim or customs, please send one of your group members to meet and advise the driver.

For transfers to the airport, the driver will wait a maximum of 20 minutes after the pre-arranged pick-up time. If you fail to contact us via the 24 Hour Assistance Number within these established time limits, you may be left without recourse.

My travel details have changed. Can I modify my transfer details?

Yes. You may make changes anytime up to 24 hours before your scheduled transfer by sending an email to our Customer Service team at info@prestige-limousine-service.com.
Modifications may be subject to approval and you will be responsible for the payment of any increase in the transfer price that results from the modification of the service.

I no longer need a transfer. Can I cancel my booking?

Yes you can cancel up to 12 hours before scheduled pick/up and receive a full credit to be used for future transfers which is valid for up to 12 months . Cancellations within 12 hrs receive no credit.

 

Time and date for the service may be changed, but will depend on vehicle availability and a USD$ 25 re-booking charge will be applied.

 

Terms and Conditions.

I have paid for my booking but have not yet received my Booking Voucher.

Booking Vouchers are processed quickly and sent shortly after receipt of payment. However, please allow up to 4 hours for our Customer Service team to process your booking and send your email confirmation.

If you haven’t received your Booking Voucher but feel that you should have, first be sure that our email hasn’t inadvertently been sent to your Spam/Junk email folder. You may also send us an email to info@prestige-limousine-service.com and include the email address where you would like us to resend the Booking Voucher.

Do I need to reconfirm my transfer?

No, we’ll take care of that for you. We confirm all transfers with our drivers before-hand. Just remember to bring a printed copy of your Booking Voucher and enjoy the ride!

Our group is arriving on two separate flights but we would like to travel together in the same vehicle. Is this possible?

As flight delays can and do occur often, we do not recommend these types of transfers as our driver will only monitor the flight given at the time of booking and wait up to one hour after its arrival.

Other

What if I have more questions?