Do you need help?
Please take a look at the frequently asked questions and if you don’t find the answer, email us. We will reply as soon as possible. Thank you.
IMPORTANT:
Before arriving at the airport to enter or leave the Dominican Republic, you must fill out the mandatory E-Ticket required by the General Immigration Office, the General Customs Office and the Ministry of Public Health, to comply with Dominican laws 285-04, 115-17, 72-02 and 226-06.
AIRPORTS
PUNTA CANA AIRPORT ARRIVAL PROCEDURES
Upon arrival to Punta Cana International airport: Once you exit the airplane, continue through immigration and present the immigration agent with your passport.
There are 2 Terminals, A & B, and we have flights arriving through both terminals.
- If arriving through TERMINAL A– there are two EXITS (A & B). We suggest you to take EXIT A located on your LEFT passing through the “Tours Operators” counters into the arrival hall. Please note that the LEFT exit (mark as A) is mainly used for individual and mass travelers. Prestige staff holding a sign with your name on it and the Prestige logo will be waiting for you outside the exit.
- If arriving through TERMINAL B– please look for Prestige staff that will be waiting for you there with a sign with your name on it with the Prestige logo.
After claiming your luggage and clearing customs, please walk outside of the airport building and disregard all the people trying to sell transportation. The Prestige staff will welcome you outside with a sign with your name on it and a big smile!
If for any reason you cannot locate Prestige staff or for any other problems, please contact +1 (809) 550-7227 via WhatsApp.
SANTO DOMINGO ARRIVAL PROCEDURES
After clearing immigration and baggage claim, follow the signs corresponding to the exit, there will be a gateway for all visitors and locals leading to the outside, you will find a large number of people awaiting customers at the bottom of the ramp. Look for your Prestige driver who will be holding a sign with your name on it with the Prestige logo. Ignore all the other taxi and transfer companies.
If for any reason you cannot locate Prestige staff or for any other problems, please contact +1 (809) 550-7227 via WhatsApp.
LA ROMANA AIRPORT ARRIVAL PROCEDURES
After clearing immigration and following the signs corresponding to the exit, there will be a gateway for all visitors and locals leading to the outside, you will find a large number of people awaiting customers at the bottom of the ramp. Look for your Prestige driver who will be holding a sign with your name on it with the Prestige logo. Ignore all the other taxi and transfer companies.
If for any reason you cannot locate Prestige staff or for any other problems, please contact +1 (809) 550-7227 via WhatsApp.
We monitor your actual arrival time, so don’t worry if you arrive earlier or with delay, we will be waiting for you no matter how long your delay is.
We calculate the time you need to go through customs and luggage claim after your landing and estimate this time to be between 15 min and 1 hour.
If you estimate that you will not be going through customs and luggage claim within 90 minutes after your plane landed, please contact +1 (809) 550-7227 via WhatsApp.
This is something that rarely happens (to not say never). But in this case, don’t panic. The driver must be around, or in exceptional circumstances he may be trapped in traffic. But, again, this almost never happens, since we have vehicles at the airport for these kinds of circumstances.
Either way, give us a call and we’ll inform you right away. Please contact +1 (809) 550-7227 via WhatsApp.
Before your booking
All reservations are for private transfers and your party will be the vehicle’s only passengers. This means no queues, no waiting for other passengers to arrive, and no additional stops.
Prestige has thousands of drop-off locations and is constantly adding more. However, if you are unable to locate yours within our booking system, contact us and tell us about your travel needs. We are nearly always able to provide service to your destination and can generally supply you with a quote within 1 business day.
No, we never charge any additional fees for online credit card payments. The price you see is the price you pay.
Yes. We have secure domain SSL. Your credit card details are not entered until the final step of the booking process at which point you will be redirected to the bank’s secure server and payment page. Prestige never sees your credit card details nor are they stored in our system.
We use 128 bit SSL encryption throughout the booking process and anytime you are requested to enter personal information. This ensures that the information entered is only shared between Prestige and yourself and at no time can be accessed by a 3rd party. For more information, please see our Privacy Policy.
With each vehicle option, during your reservation, you can see the maximum luggage allowed.
Please ensure that you book a large enough vehicle to accommodate your group and luggage. If a large enough vehicle is not reserved, you may be required to pay the cost of a second vehicle upon arrival.
During step 3 of the booking process you will have the opportunity to indicate and arrange for any extra requirements your party may have. If you have special requirements not currently covered in our Extra Requests page, please contact us. We can generally respond to your request within 1 business day.
The majority of our vehicles are adapted for child seats and during step 3 of the booking process you will be given the opportunity to add child seats. Prestige takes the safety of all its passengers, and especially that of children, very seriously.
Yes, we can accommodate space for folding strollers. Children and infants count as 1 passenger when calculating vehicle size and are also permitted 1 piece of luggage (or folding stroller) plus a handbag.
With this in mind, if your luggage requirements exceed the limitations described in our luggage policy, please let us know in the Extras Request section in Step 3 of the booking process or reserve a larger vehicle.
There is no additional cost for traveling with folding wheelchairs. Please ensure that you indicate in step 3 of the booking process if someone in your group is traveling with a folding wheelchair.
If someone in your party is traveling with a battery operated wheelchair or mobility scooter, please contact us and tell us about it in the Extras Request section. We can generally respond to your request within 1 business day.
Yes! All of the drivers speak at least some English, although some better than others.
Yes, and it is free!
Yes, we can handle any group of any size. If you’d like a proposal or quote, please fill out this form.
You can pay online via PayPal (the best and easiest option), or you can pay by credit card. In the event you prefer to pay cash, we still need a valid credit card for the deposit at time of reservation to guarantee service. On your arrival, you can pay the driver the total amount and the hold will be removed from card. Please specify in “Notes” when making reservation your intentions to pay cash upon arrival.
If traveling with pets, please contact us prior to booking. We can generally respond to your request within 1 business day.
Yes. All our private transfers will deliver your group straight to your hotel or private address and will conveniently collect you from the same point for your return journey.
Yes. We permit brief stops (5 minutes max) for key collection only. Keys can only be collected in the same town or resort as the group’s final destination. To request this service, it must be noted in the message field of the last step of the booking process. Enter the full address of the place where you have to make the stop. This service is subject to our prior confirmation.
Prestige-limousine-service.com accepts all online bookings up until 24 hours before your planned transfer. If you need a transfer within 24 hours, please contact +1 (809) 550-7227 via WhatsApp. and we will check our availability and do our best to provide the service. Please note, until you get a confirmation email or a WhatsApp text from us, you are not booked!
Yes, you can cancel up to 24 hours before scheduled pick up and receive a full credit to be used for future transfers, which is valid for 12 months. Cancellations within 24 hours receive no credit and are non-refundable.
Time and date for the service may be changed in a timely manner free of charge. However, short-notice or last minute changes will depend on vehicle availability and a re-booking fee will be applied. Email [email protected], text/call +1 (809) 550-7227 on WhatsApp, or call +1 (888) 623-6104 (Toll-Free USA).
Before your trip
Yes. You should receive a confirmation email within 24 hours of booking. If you don’t see your confirmation email, be sure to check your junk/spam folder. If you don’t receive a confirmation email within 24 hours, please contact us by email at [email protected].
The driver will be at the lobby holding a PRESTIGE sign with your name on it, and in most cases you will see the vehicle with the PRESTIGE tag on it.
When you make the reservation put the flight info and actual time of your flight and we will calculate what time we need to pick you up with arrival at airport a minimum of two hours in advance of your flight’s departure. This will be in your confirmation email. PLEASE PRINT OUT THE CONFIRMATION email, it will have info you need in the event of any problems.
Yes. Please contact us and we can provide you with an EU VAT invoice.
Prestige accepts all online bookings up until 24 hours before your planned transfer. If you need a transfer within 24 hours, please contact us +1 (809) 550-7227 via WhatsApp. and we will check our availability and do our best to provide the service. Until you get a confirmation email or WhatsApp text from us, you are not booked!
You will need to bring a printed copy of your emailed booking voucher to present to the driver upon arrival. Drivers will need to keep a copy of your booking voucher for their records. Also, don’t forget all your other travel essentials such as a passport, mobile phone, travel adaptors, and plane tickets.
In the rare case that you cannot locate your driver, please contact +1 (809) 550-7227 via WhatsApp. and our customer service team will immediately assist you. Keep in mind that we do not consider drivers to be late until 10 minutes after the scheduled pick-up time to account for any unforeseen traffic or minor delays.
- From the airport
Specific details for where to meet your driver are provided on your booking voucher. In most cases, the driver will be waiting in the arrivals hall, after your party has collected their luggage and cleared customs. He/She will be holding a sign with the lead passenger name provided to us at the time of booking.
- To the airport
If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time. In other cases, please provide us with an address and specific details (plaza, square, landmark, etc.) of where you would like your group to be collected during the booking process.
Your driver will be monitoring your flight arrival time and will wait up until 1 hour after your flight has landed. If a member of your party gets held up at baggage claim or customs, please send one of your group members to meet and advise the driver.
For transfers to the airport, the driver will wait a maximum of 20 minutes after the pre-arranged pick-up time. If you fail to contact us via the 24-hour assistance number within these established time limits, you may be left without recourse.
Yes. You may make changes anytime up to 24 hours before your scheduled transfer by sending an email to our customer service team at [email protected].
Modifications may be subject to approval and you will be responsible for the payment of any increase in the transfer price that results from the modification of the service.
Yes, you can cancel up to 12 hours before scheduled pick/up and receive a full credit to be used for future transfers which is valid for 12 months. Cancellations within 12 hrs receive no credit and are non-refundable.
Time and date for the service may be changed, but will depend on vehicle availability and a USD$ 25 re-booking charge will be applied.
Booking vouchers are processed quickly and sent shortly after receipt of payment. However, please allow up to 4 hours for our customer service team to process your booking and send your email confirmation.
If you haven’t received your booking voucher but feel that you should have, first be sure that our email hasn’t inadvertently been sent to your spam/junk email folder. You may also send us an email to [email protected] and include the email address where you would like us to resend the booking voucher.
No, we’ll take care of that for you. We confirm all transfers with our drivers beforehand. Just remember to bring a printed copy of your booking voucher and enjoy the ride.
As flight delays can and do occur often, we do not recommend these types of transfers as our driver will only monitor the flight given at the time of booking and wait up to one hour after its arrival.
Nowadays, the required $10 tourist card is included in the price of your airline ticket! You no longer have to buy a separate tourist card at the airport.
You need to fill out the mandatory E-Ticket before any flight entering or exiting the Dominican Republic for the General Immigration Office, the General Customs Office and the Ministry of Public Health, to comply with Dominican laws 285-04, 115-17, 72-02 and 226-06.
Cancellation Policy
No questions asked 100% refund if your flight is cancelled. You may also get a 100% refund up to 24 hrs before your scheduled service.
Changes Policy
Time and date for the service may be changed in a timely manner free of charge. However, short-notice or last minute changes will depend on vehicle availability and a re-booking fee will be applied. Email [email protected], text/call +1 (809) 550-7227 on WhatsApp, or call +1 (888) 623-6104 (Toll-Free USA).
Other Questions?
Contact us at [email protected], text/call +1 (809) 550-7227 on WhatsApp, or call +1 (888) 623-6104 (Toll-Free USA).
Prestige Limousine Service is not responsible for lost or damaged items left in any vehicles. If you forgot an item in one of our vehicles, please call us immediately so we can attempt to retrieve it. Clients are responsible for any and all damages that occurred during the reservation and any cleaning charges necessary.
Prestige Limousine Service is not responsible or liable for any personal or material damages that may occur as a result of the client or party’s conduct.
